My client urgently requires a Customer Service Advisor to join their team on a temporary to permanent basis and efficiently and professionally facilitate, decide upon, and communicate the settlement of damaged goods claims.
Key Accountabilities:
- Client transport damaged goods settlement
- Contacting passengers via phone and/or email in line with contractual requirements
- Issuing final settlement of claims within the parameters defined by the contract and/or the Montreal Convention (1999)
- Ensuring that the final settlement is in the best interests of the client and company whilst maintaining passenger satisfaction
- Remaining compliant with all policies and requirements
- Accurate update and maintenance of files and data related to damage pilfer reports (DPR)
- Ad hoc entering of Damage Pilfer Reports (DPR) claims into the company database, always ensuring accuracy
- Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
- Assessment of collected passenger goods to determine whether repair or replacement is the appropriate course of action
- Ensuring that the company remains compliant with all data protection legislation through appropriate action and decision-making
Role Challenges:
- Peer relationship management, within the framework of the company behaviours and policies
- Inter-departmental communication - to ensure that the path to claiming settlement is as efficient as possible
- Client and supplier relationship management - ensuring constant compliance
Essential Requirements:
Fluent or native written and spoken English
Basic MS Office skills
GCSE (or equivalent) in Maths, English
Team player with excellent verbal skills and a keen eye for detail
Able to cope under the pressure of a service recovery situation, dealing with the public by company policy when in a stressed frame of mind
Adaptable and resilient
Desirable Requirements:
Experience in a transport operation
Experience in an operational call centre environment
Experience in a high-pressure, fluid sales environment
What's in it for you?
Are you passionate about providing excellent customer service? We have a fantastic opportunity for a dynamic individual to join our clients' customer service team and grow with us!
- Temp to Perm position - Start as a temp and transition into a permanent role
- Competitive Salary: £11.48 per hour, equating to £23,875 per annum or -
- £24,375 if you are fluent in a European language
- Work-Life Balance:
Monday to Friday, 9:00 AM - 5:30 PM (8-hour day, 30-minute lunch break)Enjoy your weekends off20 days of annual leave plus 8 bank holiday
- Convenience: Free on-site parking for a stress-free commute
- Immediate Start: Don't wait! We are looking for someone to join the team as soon as possible.
Key Skills & Experience:
- Strong customer service skills with the ability to build rapport and solve issues efficiently
- Excellent attention to detail - every task matters!
- Ability to multitask and work in a fast-paced environment
- Positive attitude and a team player
- Competent computing skills.
Don't miss out! If you're ready to bring your customer service skills to a rewarding role, apply now and take the first step toward securing your permanent position!
Interested?
Please do apply!