Service Operations Analyst - TEMP - Remote
Location: Home working, but can work in one of the secure offices if preferred (Epsom, Birmingham, Bristol, or Warrington)
Start Date: ASAP
End date: 6- 8 weeks assignment (potential extension)
Hours per week: 37.5
Qualification required for this role: ITIL v4
Job Description
The Service Operations Analyst position is a hands-on role to working within a team supporting and offering technical advice to project teams and the business and resolving incidents.
This role would suit an individual who has experience within an IT support environment or has recently graduated in an IT related field. The successful candidate will be dynamic, analytical, and able to work under pressure.
Your purpose
Provide first line and second line telephone based technical support users.
Own, investigate, analyze, troubleshoot, and resolve incidents.
Ensure knowledge and skills are transferred to increase first line fix rate and reduce cost to the Atkins business - for example, manage and resolve issues logged online.
Ensure technical documentation and knowledgebase articles are produced where appropriate.
Engage with continual service improvement initiatives.
Support project delivery where required.
What you can bring
Customer handling and management skills.
Enthusiasm to deliver great services.
Good written and spoken language skills.
Experience of working in large enterprise environments.
Experience of working in a fast-paced service desk environment.
Understanding of IT best practice frameworks.
Experience of Microsoft environments.
Desirable Experience:
ITIL foundation.
Behavioural Competencies:
Ability to build and maintain efficient working relationships with remote teams.
Ability to plan, priorities and complete your own work, whilst remaining a team player.
Willingness to engage with and work with different technologies.
Reliable with a good work ethic.
Good timekeeping and organizational skills.