Freightserve recruitment are looking to recruit Two 4 days on 4 days off Logistics AOG Coordinators for a Heathrow based Freight Forwarder.
The Operations and Customer Service Representative (Logistics Coordinator) is responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment. The role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.
Job Description:-
Operations:-
- Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.
- Implement and refine operational processes to enhance efficiency and reduce turnaround times.
- Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.
- Utilize data analysis to identify trends and areas for improvement in the logistics process.
Customer Service:-
- Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.
- Proactively communicate with customers to manage expectations and provide real-time updates on shipments.
- Resolve customer issues and concerns to ensure high levels of customer satisfaction.
- Implement feedback mechanisms to continuously improve the customer experience.
Requirements:-
This role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.
1. Minimum of 3 years of experience in logistics operations and customer service, with a focus on time-critical shipments
2. Strong analytical and problem-solving skills
3. Excellent communication and interpersonal skills
4. Ability to work effectively in a high-pressure, time-sensitive environment.
5. Proficient in logistics software and Microsoft Office Suite
Working hours are 4 days on 4 days off 6am - 6pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.