Bodyshop Receptionist | Accident Repair Industry | Droitwich | Full-Time | £26,000 - £28,000
Are you looking to join a dynamic and customer-focused team within the accident repair industry? We are recruiting for a Bodyshop Receptionist on behalf of our client, a well-established and growing company in Droitwich. This role is perfect for someone with a passion for delivering exceptional customer service, coupled with experience in a busy automotive environment.
About the Role: As the first point of contact for customers, you will play a key role in providing a seamless customer journey. You'll be managing customer interactions, explaining the repair process, and ensuring smooth coordination between the bodyshop team and clients. If you thrive in a fast-paced environment and enjoy multi-tasking, this could be the role for you.
Key Responsibilities:
- Greet customers in person and over the phone, ensuring they understand the repair process and feel confident in the services provided.
- Coordinate vehicle bookings and returns, managing the workflow to ensure efficient bodyshop operations.
- Handle customer queries and liaise with the workshop to ensure accurate communication.
- Organise replacement vehicles when required.
- Manage administrative tasks including invoicing for parts, excess payments, and sales.
- Keep customers updated on the progress of their repairs.
- Arrange vehicle recoveries as needed.
The Ideal Candidate:
- At least 3 years of experience in a fast-paced, customer-facing role within the accident repair industry or a similar environment.
- Strong IT skills, including proficiency with Microsoft Office and bodyshop management systems.
- A solid understanding of the accident repair process and motor vehicles.
- Highly organised with the ability to juggle multiple tasks in a busy bodyshop.
- Excellent communication skills, both verbal and written, with a proactive and positive attitude.
- Knowledge of BSI standards and administration would be advantageous.
What's in it for you?
- Join a forward-thinking company with strong values and a commitment to excellent customer service.
- Work with a dedicated team where your contributions will be valued.
- Opportunities for growth and progression within the company.
- Competitive salary with the chance to showcase and expand your skills in the automotive industry.
If you're passionate, organised, and ready for a new challenge, we'd love to hear from you!