Futures are looking to appoint an Installation Administrator to act as the first point of contact for service support requests, schedule work with engineers and plan their weekly diaries of installation and maintenance work. To suit this role you will have previous experience in a similar installations or service customer support or operations support role for a manufacturing or engineering business who have products out in the field that need to be installed or are under warranty and need occasional maintenance / repair / service work. As Installation Administrator you will work in collaboration with the service team to deliver world class aftermarket support to existing and new customers in a highly regulated market.
Installation Administrator - Role and Responsibilities - Customer Support, Aftermarket, Manufacturing, Engineering, Service Coordinator
- First point of contact for customer enquiries and requests for field support
- Developing and maintaining customer relationships by delivering a professional and conscientious service
- Ensure all downtime situations are captured, documented and passed on to the service team for rectification
- Planning the weekly diaries of service engineers who operate nationwide.
- Provide service engineers with all site-specific relevant information
- Liaise with the Sales Admin team to ensure works are invoiced correctly
Installation Administrator - Skills and Abilities - Customer Support, Aftermarket, Manufacturing, Engineering, Service Coordinator
- Confident phone manner, Professional written and verbal communication skills
- Friendly and reassuring manner to explain reasons behind situations
- Prior experience in a customer focused role for a manufacturing or engineering focused business
- Experienced with a range of Microsoft packages (word and excel)
Installation Administrator, Service Coordinator, Customer Support, Aftermarket, Manufacturing, Engineering, Operations Assistant, Operations, Admin, Service Support
If this role could appeal please do apply now!