A fantastic opportunity has arisen for a Customer Service/ Helpdesk Advisor to join a long standing and successful company based in Redditch. This is a growing company who offer fantastic support and training programmes to ensure you will be successful in this position. The company have professional offices with free parking and due to continued growth, they are looking for ambitious candidates who are looking for a long-term career and they will offer you the training and personal development in return for your hard work.
We are looking?for a hard working, motivated and enthusiastic?individual to work within their customer service team.?
- Providing excellent levels of?customer service and meeting all quality and conduct guidelines in?line with our business purpose, mission & values.
- Quickly identifying the customer and the level of formality required for the?specific contact.?
- Identifying the needs of the customer and quickly deciding how to meet and exceed?those needs.?
- Providing customers with accurate information.
- Updating our database with stringent accuracy.?
- Using knowledge and experience to provide relevant support and appropriate?advice to our customers.?
- Spotting changes in trading experience patterns and taking relevant actions to confirm pending court actions or other key factors that?may be?contributing to the change.?
- Informing customers?ensuring?they have?the information they need to?make an informed?credit decision.
- Carrying out relevant and appropriate investigations and enquiries on behalf?of our customers ensuring they have the information they need to make an informed credit decision.?
- Offering support and advice on credit related matters.?
- Carrying out own research and keeping updated with industry practices and knowledge.?
In return you can expect to receive a salary of £25,000 rising to £26,000 per annum after 12 months. there are excellent benefits, including healthcare cash plan, compassionate leave, flexible holiday allowance and more. If you think you have the skills and experience that my client is looking for then please call Michelle Laight on or alternatively click APPLY.