Fleet Advisor / Customer Service Advisor, 12 midday to 12 midnight £28,500- (with overtime £30-32k+) 4 days on and 4 days off on a rolling 8 day shift pattern
If you are looking for a varied role within customer services, call centre experience or administration and talking with customers this could be the role for you !
So, as the Customer services advisor you will be answering incoming calls from customers and responding to their enquiries
Working on a 4 day on and 4 day off basis (44 hours in an 8 day period)
- You will be working in an open plan office speaking with customers and updating the inhouse system
- Arranging engineers and third party suppliers to attend breakdown and repairs
- Dealing with Suppliers and internal teams to ensure that the customers enquiries are resolved
- Ensuring all warranty items are issued to correct suppliers within reasonable timescales.
- Making accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
- Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
- Chasing Suppliers on the timely completion of jobs, keeping VOR within KPI.
So, as the Customer Services Advisor what do we need you to have ?
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- Previous working experience within a customer orientated, service environment, retail environment or hospitality or the automotive / fleet industry
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Experience of working in a customer services centre or contact / call centre.
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Knowledge of vehicle parts would be an advantage.
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Great attention to detail and good customer services skills
This role is a 4 on 4 off shift basis 44 hours between the hours of 12 midday to 12 midnight
Benefits include 25 days' holiday, a generous contributory pension scheme, life assurance, a wide range of product discounts and health benefits