Payments advisor
Full time, permanent
£24,500 starting salary (rises to £25,000 after probation & £25,500 after 1 year)
- Annual pay reviews +
- 23 days holiday, increasing to 25 days after 2 years' service.
- Pension – employer matching up to 5%
- Life Assurance x2
- Private Health Care – Threshold
- Purchase leave
- Free fruit Wednesdays
- Free tea / coffee / cordial
- Christmas Shopping Day
- Volunteering day with our Charity
- Showers and locked Bike Store
- Sports & Social Committee
- Employee Referral Programme (Earn between £750-£2,500)
Reed is working in partnership with a global financial services company with a great reputation for staff training and development, this role offers variety and the opportunity progress as well as the opportunity to gain industry recognised qualifications paid for by the company. If you would like to work for a company with a great track record for staff retention and development this company is a superb option for career focused individuals. On a personal note as a recruiter that has been in his position for 9 years my opinion of the management team at this company could not be higher, you will work for/with people that care about your development and on top of this are some of the nicest people you could choose to work with.
Role responsibilities:
- Taking inbound and making outbound calls from customers in arrears
- Manage borrower accounts that range from day 1 arrears through to litigation to review and consider types of forbearance that may be appropriate to help in the short or longer term
- Analysis of customer information to understand what the best outcome is for their circumstances
- Corresponding in writing to customers not available by telephone
- Liaising with third parties, Solicitors and Field Agents to instruct activity in line with policies and procedures
- Ensure all standards are achieved in line with client expectations of quality, productivity, and performance
- Contribute to identification of improvement opportunities be influential in finding continuous improvement possibilities to enhance our service to our customers and clients
What we are looking for:
Experience admin or customer service specialists
Empathetic mindset
Strong communication skills
Reasonable numeracy skills
Strong attention to detail
Strong time management skills
This role has an induction date set for OCTOBER which will include 8 weeks of training fully paid
If you would like more information on the above, please apply or contact Reed Ipswich for more information