To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
Client Details
Our client is the UK's leading developer and manager of retirement communities, they provide high quality homes to exacting specifications, based out of the Bournemouth area.
Description
The key responsibilities for the Administrator role are:
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Perform daily reconciliations of visits and flag and investigate discrepancies.
- Manage Care Pro expenses ensuring that clients are billed and Care Professionals are paid in a timely manner.
- Ensure that targeted gross margins are achieved by driving visit efficiency ie travel times.
- Be responsive to changes in the schedule and liaise with relevant team members.
- In conjunction with client services, to match Care Professionals to new clients and arrange introductions.
- Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Profile
The successful candidate for the Administrator role is someone with the following:
- Experience of working as a Administrator.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytically with the ability to work on own initiative and meet deadlines.
Job Offer
The candidate for the Administrator role will receive:
- Holiday Package
- Pension
- Competitive Salary
- Potential for hybrid working