Job Vacancy: Service Charge Specialist
Location: Houghton Regis and Bedfordshire - Hybrid working
Schedule: 5 days/week, 7hrs/day
Basic DBS is required.
Role Purpose:
As a Service Charge Specialist, you will work closely with the Service Charge Area Manager to handle customer enquiries and complaints. This role is not a Service Charge accountant position, rather focusing on providing support and guidance regarding service charges and general housing management.
Key Responsibilities:
- Ensure the accuracy and transparency of rent review, service charge estimates, and expenditure summaries.
- Provide guidance and advice to colleagues on rents, service charges, and general management.
- Deliver excellent customer service by resolving enquiries and complaints promptly and efficiently.
- Analyse expenditure and forecast future costs, identifying areas where costs cannot be recovered.
- Contribute to the creation of tenancy and lease terms by providing accurate information on rent and service charge calculations.
Success Metrics:
- Deliver exceptional service to customers by assisting with the preparation of new scheme estimates, auditing, and summaries of expenditure.
- Provide 'First Point of Contact' resolution to customers by offering advice on rent and service charge enquiries.
- Collaborate with colleagues to ensure timely resolution of rent and service charge disputes, queries, and complaints.
About You:
You will:
- Work collaboratively with all parts of the business, knowing when to support and when to push back.
- Be adaptable to change and responsive to evolving customer needs.
- Demonstrate a strong commitment to equality, diversity, and inclusion.
- Hold a professional qualification (e.g., CIH, IRPM) or possess considerable experience in service charge settings within a Registered Provider environment.
- Have a sound knowledge of Service Charge Legislation and best practice.
- Exhibit excellent communication, numeracy, and IT skills.
- Be personable, proactive, and committed to exceptional customer care.
If you're ready to make a difference in the lives of our customers and contribute to Peabody's mission of delivering outstanding service, we want to hear from you.
How to Apply:
To apply for this position, please submit your CV outlining your relevant experience and why you're the perfect fit for this role. We look forward to your application.
Apply today!