Seven Resourcing are looking for a Contact Centre Advisor to work in Westminster within the Adults social services team. This is a full-time position, and we are paying £17.42 (Paye) and £21.83 (umbrella) per hour for this role.
Key Responsibilities:
Be the first point of contact for customers making requests or enquiries through a variety of channels. (phone, email ,social media, f2f )
Present an empathetic approach to supporting customers with support needs.
Have a focus on delivering suitable outcomes for customer enquiries focusing on swift resolutions.
Answering inbound calls within Service level agreement
Experience in making outbound calls to customers maintaining the highest standard of customer care.
Responsible for managing correspondence via CRM and various databases ensuring they are administered correctly providing accurate statistical returns.
Monitoring consistency and accuracy across the team and ensure acknowledgements and correspondence are dispatched within corporate timescales.
Raising safeguarding issues for vulnerable customers.
Applicant Requirements:
Ability to prioritise own workload with high standard of organisational skills.
Able to collect and present data clearly.
Empathetic approach to the needs of the customer ensuring they receive a high standard of customer care.
Ability to use CRM, and strong knowledge of IT software packages including Excel
Quick and accurate data entry
Contact centre experience.
Housing experience (desirable)
Working with Seven Social Care:
We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.
We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.