It is important to distinguish that this position is on behalf of the landlord that you work for the landlord in delivering the on-site services required under the leases at the property and act as the landlord's eyes and ears to protect their commercial investment of the freehold.
- 8:30 to 5pm with an unpaid hour for lunch.
- £28k - £30k
- 47 flats
As such, the following form part of the responsibilities of this role:
- Act as the landlord's representative with the tenantsonsite:
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Take onboard any feedback from the residents and relay to the landlord
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Do not disclose sensitive information without approval of the landlord.
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Understand the landlord's strategies in regard to the freehold being a commercial investment and help the landlord deliver that strategy accordingly onsite.
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Attend the annual residents AGM and report back to the landlord.
- Report any resident issues to the landlord including:
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Complaints about the landlord, managing agent or building.
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Structural or property damage and upkeep issues you feel are beyond normal daily wear and tear
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Unauthorized access to landlord owned areas of the property.
- Familiarise yourself with the leases of the property and then inform the landlord of any non-compliance with leases, including but not limited to:
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Properties let out not in accordance with the lease
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Pets contained within flats.
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Any residents causing nuisance.
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Any residents causing damage.
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Any residents seemingly extending the demise of their property outside the scope of their lease.
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Any residents conducting work to their properties that are not authorised.
- Be vigilant of landlord owned areas of the property, including the loft space and flat 1a.
Cleaning and upkeep:
The activities required to fulfil the landlord obligations under the leases at the property are as follows:
DAILY: - All five blocks
- Collect refuse and deliver post to residents
- Dispose of any junk mail and litter
- Sweep down the external front steps
- Vacuum all entrance hall areas
- Dust down all banisters and clean entry phone panels
- Spot clean where necessary
- Check both internal and external areas for blown bulbs
- Dust down window sills and door frames
- Provide access to contractors doing work in the communal/external areas
TWICE WEEKLY: - All five blocks
- Prepare all rubbish for collection prior to arrival of dustbin men
- To check all gullies and ensure they are clear of leaves and other debris and remove where accessible
ONCE WEEKLY: -
- Report to D&G confirming all issues residents raise and the necessary action taken, in writing (email and where possible with pictures).
- One block cleaned per day, the order in which they are cleaned is your choice
- Vacuum all stairways landings etc
- Polish all sills, ledges and banisters
- Dust/wash down all uncarpeted areas of the staircases including the banister spindles
- Clean all light switches
- To sweep down all basement areas, bag and dispose of all leaves and litter
- Dust down (Polish where necessary) all communal door furniture
- Sweep and wash down front steps
WHEN REQUIRED: -
- To jet wash all external communal areas to the front and rear of the buildings
- Report any items that require formal instruction to the managing agents
- Help residents where possible
- To remove any snow/ice or any other item which could cause obstruction to the front steps and put down grit when icy weather is expected.
- Assist by being the onsite liaison for any major works taking place at the property.