This is an exciting opportunity to be involved in a new addition to Alzheimer's Society service delivery!
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role?
The Adviser role sits within our national Alzheimer's Society's telephone service and currently operates seven days a week covering Monday to Wednesday 9am-8pm, and Thursday to Sunday 9am-5pm - it's the first point of contact for anyone calling us who has been diagnosed with Dementia or their immediate families, friends and carers.??
During these calls, the adviser will assess their needs sensitively, guiding them to other services and networks in their local area where necessary. At times these calls can be emotional and challenging for a number of reasons, so patience and compassion is needed to build trust with the caller and get the best possible outcome for everyone concerned.?
The service also receives calls from local community services and national services seeking support and guidance on all aspects of Dementia and those affected by the condition.?Additionally, the role involves making outbound calls and providing clear, well thought out responses to email enquiries.??
About you
The successful candidate should be an empathetic, motivated and professional individual who wants to make a difference to those affected by Dementia.? Whilst the criteria below are not essential, they will be beneficial for the adviser role:
- Previous experience in a telephone-based or customer facing role.?
- Understanding of Health and Social Care.
- Ability to communicate to a wide variety of individuals.
- Able to adapt language stye to suit a diverse range of people.
- Active listening skill to capture and accurately record important information.
- Competent in using computers / Microsoft applications.?
- Familiar with patient / customer databases such as CRM.
This role is a hybrid role, meaning you should also be able to work in the office at least two days a week and whilst working from home for the rest. You will also need to be able to commit to regular evening and weekend working as part of a rota.?
What to expect
Based in our Birmingham office you will join a friendly and supportive team of people who are passionate and want to improve the life opportunities of people living with dementia and those close to them.
If you use public transport our office is conveniently located close to Five Ways train station, Edgbaston Village tram stop and bus routes along the Hagley Road, and for those that drive or cycle we have free onsite parking and a secure bike storage area, making it an easy commute from the surrounding suburbs and towns.
As part of your probationary period, you will have a twelve-week induction plan. This has been designed to give you the skills and knowledge to become a trusted expert in your role and together we're committed to learning from and supporting each other to achieve more.
Some other benefits you can expect are:
- Competitive Salary
- 27 Days Holiday plus Bank Holidays
- Paid Wellbeing Days
- Pension scheme
- Bupa Healthcare Cash Plan
- 24 hour Employee Assistance Programme
- Free Refreshments
- Onsite gym (free to staff) and cafe
- Money towards equipment when working from home
- Leisure and Retail discount scheme
- Learning and Development opportunities
- Option for Flexible working, supporting a healthy work/life balance
Alzheimer's Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.?
Closing date:
7th October 2024
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer's Society we're working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We're here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK's largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are
Determined to make a difference
when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a
Trusted expert
, listening, learning and using evidence and experience. We are
Better together
by being open, combining our strengths, helping us to achieve more together. We are
Compassionate
, we are kind and honest, and we don't shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.