Associate Project Manager
An exciting opportunity for an Associate Project Manager has arisen with a leading Managed Service Provider of 600+ highly skilled staff and revenues exceeding £100m. You will play a vital role in supporting the successful execution of projects and ensuring the overall efficiency and effectiveness of our project management process; whilst maintaining their exceptional level of customer care and service.
This is a highly successful, award winning, best-in-class IT Consultancy. An Employer of Choice, providing cutting-edge IT solutioning and services across IT applications, infrastructure, networks, security and more.
This position has a key focus on providing project support, ensuring exceptional level of customer care and service throughout the project delivery process. As Associate Project Manager you'll be responsible for day-to-day administrative support, governance, periodic and ad-hoc reporting. The successful candidate will have experience within a project support/administration role.
Responsibilities:
- Project Monitoring and reporting: Assist in monitoring project process, tracking milestones and reporting on key performance indicators (KPIs) to ensure projects stay on track and meet established goals.
- Documentation and Data management: Maintain accurate project documentation including project plans, status updates and issue logs.
- Communication and Collaboration: Facilitate effective communication among project teams and stakeholders, including preparing meeting agendas and distributing action items.
- Process Improvement: Contribute to the continuous improvement of project processes and tools to enhance project delivery efficiency and effectiveness.
- Collaborate with other members of the Service Delivery and Project Management team to ensure tasks are completed in a timely manner
- Produce documentation and reports on performance/timelines of order journeys
- Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
- Adhere to our client's quality communications standards
- Adhere to our clients Data Protection and Security clauses
- Identify recommendations for process change when appropriate
- Ensure provisioning conforms to our client's product SLAs
Requirements:
- Excellent organisational and time management skills, with the ability to handle multiple tasks and deadlines.
- A keen eye for detail and accuracy, ensuring all project related information is documented correctly.
- Excellent written and verbal communication skills, with the ability to communicate complex information clearly and concisely.
- A genuine interest in project management principles and practises.
- This role suits a candidate who has experience in a project support/administration role.
- Exceptional communication skills; both written and oral
- A customer service focussed attitude
- Analytical and practical problem-solving skills
- Excellent Excel skills
Based in Harrogate (Hybrid working, in the office 2 days per week)
Paying up to £26k + benefits and significant training opportunities
Due to office location a driving license and own transport would be highly beneficial