A unique opportunity has arisen within an upmarket independent estate agency with a large network of offices throughout London and internationally. Our client is currently looking for an experienced Prime Property Manager to join their multi award-winning company at their office based in Little Venice. This is a beautiful and popular location in London, centred on an area of decorative houseboats and a tree-lined, three-way junction of canals.
You will be dealing with a portfolio of properties in Prime Central London, therefore, you will need at least 2 years' experience within a property management role and dealing with high-net-worth individuals. Our client is looking for someone with a strong work ethic, who takes pride in delivering exceptional service levels 100% of the time; most importantly of all, you must enjoy a fast-paced, challenging environment and working with people.
If this sounds like you, please get in touch today!
Responsibilities will include:
- Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
- The ability to scrutinise quotes on behalf of the client
- Consistently add value when sending an inspection report
- Seeking opportunities to upsell additional management services
- Negotiating deposit deduction in a fair and efficient manner, within required timeframes
- Understanding and delivering KPI's consistently
- Setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
- Supporting Associate Property Manager / Team Leader with time management and team culture
- Understanding importance of leaving notes on RPS and attaching documents to letters folder consistently
- Differentiating between legal notices, offering expert advice to clients, and having good knowledge of compliance requirements
- Attending Local branch and participating in their morning meeting as per rota and fulfil inspection requirements
- Developing strong relationships with local lettings team in branch
- Maintaining regular catch ups with assigned Property Managers, including daily calls by 10am when Property Managers working remotely
- Conducting weekly feedback reports with Property Managers
- Reporting illness and lateness of assigned Property Managers promptly to Head of Department
- Adhering to department standards.
Key attributes:
- At least 2 years' experience within a residential property management role
- ARLA qualified
- Strong knowledge of the housing act, relevant property legislation and arbitration process
- Experience progressing deposit releases, move in and negotiating tenancy renewals
- Experience working with high-net-worth individuals
- Be efficient in addressing maintenance queries and achieving successful completion
- IT literacy of the following packages; Windows, Outlook, Word, Excel and Property software
- Be friendly and approachable
- Full UK driving licence is preferred.
The basic salary for this role will be in the region of £32,000 to £37,000 depending on experience, plus a bonus incentive enabling you to earn £37,500 to £40,500.
Our client also offers an extensive benefits package including ongoing training and development to help you improve your qualifications, generous holiday allowance, access to high profile events, discount portal, Medicash (includes dental & optical cover, therapy, and much more), life assurance, My Healthy Advantage, cycle to work scheme, social events, incentive trips, and much more!
Hybrid working available after settling in period.