PMR are working exclusively with ila to hire a Maintenance Technician for Mitre Yard, a new BTR scheme in West London consisting of 243 residential apartments. The Maintenance Technician will assist in driving the performance of the site through collaborating with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.
The Maintenance Technician will collaborate with the Community Manger and site team to ensure that KPI's are achieved to include, robust health and safety management, a variety of repairs and maintenance, cost efficiency and positive resident reviews, whilst maintaining the highest of standards on site.
We are looking for an individual who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role.
This role will report directly into the Community Manager and will collaborate with other teams across the UK.
Key Responsibilities and Activities
Mobilisation and Site Management
- Assist with the creation and implementation of operational processes & procedures.
- Work with the Head of Mobilisation and Community Manager to ensure the site is ready for the arrival of residents and high standards of presentation are maintained.
- Involvement with the snagging and defects management programme.
- Conduct specific daily/weekly tasks as agreed with the Community Manager and Head of FM/H&S.
- Ensure security of the property including fitting locks, fixing doors and windows if applicable.
- Complete painting and decorating work within the building and external areas when required.
- Change light bulbs/fittings and complete basic electrical works where specialist attendance is not required.
- Flushing taps in communal areas and vacant apartments on a regular scheduled as agreed by the Head of FM/H&S and WRA.
- Repair and install furniture, shelving, TV's, pictures etc in a safe and proper manner.
- Conduct minor plumbing maintenance activities such as washer/plug replacement, de-scaling items, unblocking sinks and toilets.
- Regularly inspect utilities supplies and provide meter readings when necessary.
- Maintain and order suitable replenishment stock of spares needed on site.
- Assist with motivating the on-site team by communicating well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
Customer Service
- Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
- Seek ways to exceed service expectations of residents and enhance the brand.
- Assist with helping to achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
- Assist with ensuring the smooth running of all aspects of the community.
- Assist with managing and processing customer journey from moving in, throughout tenancy to moving out.
Facilities Management and Health & Safety
- Conduct a variety of planned and reactive repair.
- and maintenance tasks throughout communal areas of the building, within occupied and vacant apartments and within external areas.
- Conduct regular testing of fire alarm and emergency lighting systems.
- Investigate and assess any issues that require professional attention and provide a detailed description of the issue, so contractors are properly instructed.
- Monitor and assist contractors on-site to ensure they comply with the site rules and abide by the site's induction protocols including "permit to work."
- Monitor works conducted by suppliers and report any concerns.
- Always ensure compliance with all current statutory legislation with respect to H&S, COSHH and the environment to safeguard yourself, residents, staff, and members of the public.
- Ensure all risks to visitors, staff and residents are removed or reported.
- Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
- Assist with overseeing turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.
- Identify incidents and maintenance issues promptly ensuring the necessary action is taken.
- Ensure all routine H&S tasks are completed in a timely manner and are recorded for audit purposes.
- Ensure all on-site tools and equipment are kept in good, safe working order.
- Ensure all documentation is kept in order relating to the role, including updating CAFM system.
- Ensure that any professional qualifications held are kept up to date and you attend any sufficient training required for your role.
- Undertake any ad-hoc tasks deemed necessary by the Community Manager/Head of FM/H&S.
Education, Qualifications & Experience
- At least 2 years' experience in a similar role maintaining a wide range of equipment.
- In-depth health & safety, risk assessments, Planned Preventative Maintenance, and facilities management knowledge.
- Must be qualified and able to complete minor electrical works.
- Basic plumbing knowledge (necessary)
- Basic mechanical knowledge (necessary)
- An eye for detail; good problem-solving ability and a practical approach.
- Experience of working to KPI's.
- Excellent English language skills - both written and spoken.
- IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.