Customer Service Executive
Location: Hook
Salary: £28,000 plus 10% discretionary bonus
Shifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00
My client who are based in Hook are seeking a Customer Service Executive to join their fast growing team. The purpose of this role is to deliver a customer obsessed approach through every interaction ensuring the customer gets a true understanding of the purpose of the company
Role Accountabilities:
The role holder will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories
Your core responsibility will be handling queries from our customers through email, calls and live chat. This will be both outbound and inbound contact.
You will be looking for ways to improve customer satisfaction by proactively managing Customer needs and highlighting opportunities for development.
As an executive in an exciting, transformational brand you'll be one of the only touch points to our Customers.
Your ability to build relationships with those Customers and internal colleagues is vital to your success in your role.
Knowledge and Experience:
Experience in Zendesk product solutions would be desirable, but not a necessity.
Proven track record of achieving and exceeding customer service and productivity KPIs.
Experience in Conversational Commerce such as LivePerson would be desirable.
Experience in both customer services & financial services would be desirable.
Proven ability to building strong working relationships
Experience in sales through service would be desirable.
Personal Characteristics:
Customer obsessed, determined to deliver world class service
Calm, engaging but assertive personality to deliver a resolution
Excellent attention to detail
Confident in leading through ambiguity in a fast-paced environment