Role: Network Manager
Location: West Sussex
Salary: £42,000
Benefits
- Competitive salary and benefits package
- Opportunity to work on diverse and challenging projects
- Exposure to a variety of clients
- Chance to contribute to the company's success and growth
- Death in Service benefit
- Company Pension scheme
- 25 days annual leave (not including Bank Holidays) increasing with length of service
- SAGE Employee benefits
- SAGE Employee assistance program
Summary:
Our client is a leading provider of ICT solutions to the education sector in the UK. With over 20 years' experience, they have a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges.
This is an exciting time to join as we grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Our client is looking for talented and motivated individuals who are eager to learn and grow.
Key tasks and Responsibilities:
- Ensure a consistent IT support service is delivered to the site. Establish and maintain high quality learning facilities and assist in planning their future development.
- Provide overall responsibility for IT service at the site as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential system issues and escalating unresolved problems.
- Provide detailed specialist advice and guidance as required to the client on IT requirements.
- Work with the Account Managers to highlight system updates and improvements in line with site longer term plans, strategies, or
- Oversea the training and up-skilling of the staff on site.
- Prioritise staff workloads, mentor, advice and train junior staff on appropriate working practices & procedures.
- Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
- Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
- Monitor and manage stock, cataloguing resources and undertaking audits as required.
- Be aware of and comply with policies and procedures relating to child protection, Safeguarding, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
- To be aware of the site's responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
- Set up and check hardware and software for normal operation.
- Build and configure networked PCs, this could be a standalone setup or via image deployment.
- Perform maintenance on user accounts, site servers, and cloud platforms.
- Solid understanding of Active Directory, Azure AD, Microsoft 365 administration
- Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
- Follow standard practises to run network monitoring reports or utilities.
- Update asset lists or equivalent records for hardware and software on site.
- Follow processes and tasks described in site/client disaster recovery and maintenance plans.
- Follow instructions to test site backup and malware protection procedures.
- Ensure all jobs and issues are logged within the helpdesk and investigated as required.
- Carry out checks on the systems as guided.
- Work with colleagues and others to maintain health, safety and welfare within the working environment
- Ability to effectively communicate (verbally and in writing) technical information at an appropriate level to the required audience.
- Be the point of communication with the key site staff, account managers and Senior engineers during any kind of project or incident.
- Advise leadership team on areas of concern, whilst liaising with the Account Manager and Senior engineers
- Evaluate and systems the support logs to produce detailed management reports and help plan future support service developments.
- Act as escalation point for helpdesk tickets raised within the onsite team.
- Set support priorities given staff availability and wider IT service demands.
- Working with the Senior Engineer to design and implement network infrastructure to meet the client/site requirements.
- Manage active network components including switches, routers and firewall.
- Maintain Internet filtering systems inline with the client/site policies.
- Manage remote access to the client's internal systems.
- Tailor processes to the specific client/site. Report on the effectiveness and impact.
- Design, implement procedures on receiving and testing IT equipment.
- Design and implement procedures on asset disposal. Make sure disposal meets WEEE requirements.
- With the Account manager and Senior Engineer, maintain and regularly review whole site system contingency.
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.