Charity People is excited to be working with the brilliant SolarAid in the recruitment for a Supporter Engagement Officer.
Job Title: Supporter Engagement Officer
Location: Remote working with travel to the London Office once a month
Contract: Permanent and full time
Salary: £27,300 to £31,500 per annum depending on experience
About the organisation
SolarAid is at a pivotal moment with a new strategy starting to show some game changing results. The strategy is aimed at reaching those who will benefit the most from solar energy yet are currently being left behind. Unless something changes by the end of the decade over ½ billion people in sub-saharan Africa will still have no access to energy. Our mission, with your help, is to change that.
Even though SolarAid are a charity we believe in business based solutions to poverty using solar technology, as this is more sustainable and spreads faster than handouts - so we run a social enterprise in Africa called SunnyMoney.
Our Fundraising programme is also at an exciting stage - with a diverse range of funding sources spread across corporates, trusts & foundations, institutions, high net worths and individuals. We aim to knit these sources together to reinforce each other, such as a funder providing a match for donations or individual advocating in their workplace. We've a small but passionate team who strive to work closely across the different funding areas.
About the role
SolarAid are looking for an individual with experience of fundraising who can proactively engage, build relationships and provide high levels of stewardship to a variety of supporters, alongside increasing awareness of our work.
You will play a vital role in driving all supporter activities, such as direct mail Supporter appeals, our regular giving programme and supporting community groups and individuals with their fundraising.
Your focus will be to support all activities across Individual Giving, assisting in identifying, developing and supporting fundraising opportunities to maximise activity and income, alongside helping to create and maintain meaningful supporter journeys that strengthen the relationship between supporters and SolarAid.
You will be hands-on with assisting the Supporter Engagement Manager in leading on all direct marketing campaigns, ensuring that the process is managed effectively from start to finish. You will also be responsible for carrying out presentations and talks when requested so that our supporters remain engaged.
Responsibilities:
- To support all activities across the Supporter Engagement area, assisting to identify, develop and support fundraising opportunities to maximise activity and income**.**
Supporter Engagement
- Support on developing and coordinating fundraising across multiple streams, including individual giving (regular giving and supporter appeals), community fundraising and legacies.
- Building and maintaining relationships with a diverse range of stakeholders.
- Play a key role in achieving agreed income targets and helping to increase year-on-year.
- Play a key role in managing direct mailing campaigns when appropriate.
- Lead a number of innovative and impactful fundraising and supporter engagement projects on behalf of SolarAid.
- Focus on story-telling and equipping supporters, of all kinds, with the tools they need to spread the message to their networks.
Supporter Development
- When required, deliver talks to supporters, including schools and community groups.
- Provide outstanding stewardship of our supporters, developing a supporter journey that grows their connection to SolarAid, increasing engagement and giving.
- Through every interaction with supporters, aim to inspire and motivate people to support the work of SolarAid so that they can advocate on our behalf.
- Proactively identify and implement new ways of improving supporter engagement.
- Produce accurate and timely reports on activity and performance as required, ensuring deadlines are met.
- Work with all teams to coordinate and ensure consistent messaging and communications to encourage long-term relationships with our existing supporters.
About You
This is a great opportunity for an able and enthusiastic Supporter Engagement Officer, looking to progress to the next chapter in their career. You will have the following skills and experiences;
- Strong interpersonal and relationship-building skills, with the ability to work collaboratively.
- Ability to think creatively and innovatively around processes, supporter communications and fundraising products.
- Strong written and verbal communication skills. Ability to write own correspondence and draft effective copy.
- Able to present to audiences clearly and passionately.
- Experience of working in a fundraising team of a charity, particularly working in individual giving and/or community fundraising.
- Experience of using a CRM database (ideally Salesforce) to support relationship management alongside reporting and analysis of data to provide insights.
- Experience of managing, motivating and developing relationships with a wide range of stakeholders.
- Proven ability to engage, inspire and enthuse a range of supporters to raise funds and nurture relationships
Application Process
To kickstart the application process, please contact Seema Choudhury at today with your CV or profile.
The closing date for this role is Wednesday 4th September with the view to interview week commencing 9th September.
Charity People are committed to providing equal opportunities and welcome candidates from diverse backgrounds. If you require any assistance or adjustments during the application process, please don't hesitate to reach out.