Job: Helpdesk Coordinator
Salary: £26,000 - £30,000 (depending on experience)
Location: Leeds City Centre
We are seeking a dedicated Helpdesk Coordinator to join our clients team at a global facilities management company. This is an excellent opportunity to contribute to high-profile projects and advance your career in a supportive and dynamic environment.
Key Responsibilities:
- Manage the CAFM system on site, including PPM records, reactive maintenance, and reporting.
- Respond promptly to calls and emails related to business operations.
- Ensure all reactive requests on the helpdesk are assigned the correct priority and engineer.
- Maintain communication throughout the reactive job lifecycle between the Facilities Team and end users.
- Liaise daily/weekly with the Lead Engineer and Operations Manager to ensure service quality.
- Identify and implement innovations across the contract to enhance performance and meet client expectations.
Benefits:
- Cycle to work scheme
- Employee mentoring programme
- Free parking
- Paid volunteer time
- Sick pay
What we are looking for:
- Strong administration and customer service skills
- Experience working in a Facilities Management environment with CAFM systems
- Knowledge of Microsoft Office packages
- Strong planning and organisational skills, with attention to detail
If this sounds like something you'd be interested in then please apply with an up to date CV!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.