Are you seeking to join a private healthcare group. The role is pivotal in communicating effectively with patients to facilitate their journey from enquiry to consultation, tests, and procedures. This position offers the opportunity to work closely with the Medical Director and other key stakeholders, contributing to the growth of our ‘family' environment.
Benefits:
- 25 days AL excl bank holiday
- Ability to reach realistic targets
- Pension scheme.
- Private healthcare.
- Free eye tests.
Day to Day of the role:
- Handle all enquiries, including capturing enquirer details, booking appointments, resolving queries, and providing information on procedures.
- Ensure completion of information forms and rearrange appointments as necessary.
- Liaise with the admin team and consultants to move patient appointments in the event of clinic cancellations.
- Focus on conversion and tracking of all patient enquiries to outpatient appointments and procedures to meet monthly targets.
- Accurately and timely price procedures for patients, ensuring excellent customer service and opportunity for conversion.
- Prepare sales quotations for patients, ensuring all procedures are costed for profitability.
- Serve as the point of contact for all queries across all departments internally and for external customers.
- Maximise enquiry conversion opportunities through customer service skills.
- Overcome patient objections and sell against competitors by understanding our unique selling points.
- Adhere to company and hospital policies and procedures.
- Utilise CRM and patient portal fully and correctly to keep a record of all enquiries and interactions.
Required Skills & Qualifications:
- Excellent telephone manner and communication skills.
- Proficiency in Microsoft Office and CRM software.
- Strong work ethic and ability to work with minimal supervision.
- Ability to develop effective working relationships and facilitate communication.
- Strong team player.
Please apply now!