Neighbourhood Officer
- Job Type: Temporary
- Location: Islington and Camden
- Salary Range: £19.75ph PAYE £25ph Umbrella
We are seeking a dedicated Neighbourhood Officer to ensure neighbourhoods are desirable places for residents to live. This role involves understanding local needs, collaborating with teams, resident groups, and external partners to maintain clean, safe, and well-maintained estates. You will be instrumental in addressing and preventing anti-social behaviour and supporting vulnerable customers.
Day-to-Day Responsibilities:
- Develop and deliver neighbourhood plans and local offers.
- Conduct regular estate inspections, prioritising fire safety risk assessment follow-up work.
- Collaborate with local residents groups to develop community facilities, activities, and events.
- Work with local partners on neighbourhood safety and anti-social behaviour (ASB) issues.
- Liaise with departments on neighbourhood improvements and services.
- Visit customers in breach of their tenancy or lease agreement.
- Support customers requiring additional tenancy sustainment.
- Conduct property viewings, tenancy sign-ups, and assignments.
- Represent the organisation in court and provide witness statements as required.
- Manage evictions and attend stay hearings.
- Perform property condition checks for mutual exchanges, notice periods, or planned visits.
- Assist with major incidents and tenant decanting processes.
Required Skills & Qualifications:
- Customer-focused with a passion for community work.
- Ability to develop effective working relationships with colleagues and external agencies.
- Confident working independently with a solution-focused mindset.
- Quick learner with the motivation to achieve results.
- Proactive and creative in problem-solving.
- Resilient and positive in response to change and new ways of working.
- Excellent communication skills, adaptable to different audiences.
Experience and Knowledge:
- Experience in providing excellent customer service.
- Experience in face-to-face customer interactions.
- Experience working with external partners and to plans and targets.
- Ability to exercise good judgement.
Other Requirements:
- Availability for major incident response at short notice.
- Commitment to equality, diversity principles, and practices.
- Full driving licence with use of own vehicle.
- Flexibility to work early evenings and occasional weekends.