The SOP agent will work with the SOP Manager to ensure the efficient fulfillment of customer orders and requirements to provide excellence in Customer Satisfaction across all value streams and all customers.
Client Details
Our client is a premier player in the industrial/manufacturing sector, based in Margate. They are seeking an experienced Sales Order Processor to join their busy team.
Description
- Keep customers updated through to resolution with regards to any issues raised;
- Processing customer orders in the Sage system (IFS being implemented Jan 2023);
- Take part in cross training as agreed with your line manager to allow continuity to customers across the team during colleague absences;
- Answering any queries by email or phone to customers, in a timely and efficient manner;
- Updating pricing details onto product records;
- Provide effective administration support to internal teams and customers;
- Liaising with Sales representatives and other departments in the business and advising them of new orders coming through;
- Update and maintain the sales order book;
- Managing and dealing with incoming calls;
- Updating customer records;
- Processing sales orders and ensuring daily orders are dispatched on time;
- Handling emails and general enquiries via the web site;
- Inbound and outbound communication relating to orders via telephone and email;
- Updating and maintaining various company databases;
- Work closely with other departments, keeping them up to date with any information that will contribute to the smooth running of the business
Profile
A successful Sales Order Processor should have:
- A polite manner and good telephone support skills when dealing with customers.
- A minimum of 1 years' experience in computer-based sales order processing (preferably IFS), along with good keyboard skills.
- Good communication and people skills via email and telephone.
- Preferably a sales admin work history.
- IFS experience desirable.
- Ability to communicate efficiently on the telephone, via email and in person.
- Experience using Microsoft Office. Outlook/Word/Excel.
- Ability to handle multiple tasks at one time.
- Desire to provide exceptional customer service, exceeding customer expectations
Job Offer
- An annual salary range of £24,300 - £27,000
- A supportive and collaborative team environment
- A rewarding role in a reputable industrial/manufacturing company
- A chance to contribute to a company that values quality and customer satisfaction
- Opportunities for professional growth and development