Customer Service Sales Advisor
Be the Voice Our Customers Love!
Location: Larbert, Falkirk
Full-Time, Permanent | Onsite
Monday to Sunday between 8am - 9pm, 5 days per week
Why You'll Love Working With Us
We believe in making work enjoyable and rewarding. Here's why you'll love being part of our team:
- Competitive Pay: Start with a basic salary of £25,480, and with targets met. Your hard work pays off!
- Career Progression: We're big on promoting from within, offering countless opportunities to advance and grow your career.
- Exclusive Perks: Enjoy fantastic discounts on our incredible range of products.
- Supportive Team Culture: Work with a fun, close-knit team that feels like family.
- Well-being Focus: Prioritize your work-life balance with our supportive environment and resources to help you thrive.
What You'll Be Doing
As a Customer Service Advisor, you'll play a vital role in ensuring our customers feel valued and supported. Your key responsibilities include:
- Building Relationships: Engage with customers, creating meaningful connections that make every interaction feel personal and genuine.
- Upselling: Introduce customers to products and services they'll love, tailoring your suggestions to meet their needs.
- Retention: Use your excellent people skills to retain customers who may be considering leaving, ensuring they stay loyal and happy.
- Problem Solving: Resolve customer queries and concerns with confidence, turning challenges into positive outcomes.
What We're Looking For
To shine in this role, you'll need:
- A warm and welcoming personality that customers will connect with instantly.
- A natural flair for sales and upselling, turning conversations into opportunities.
- Strong problem-solving skills to handle challenges with ease.
- A clear, confident, and friendly voice that builds trust and rapport.
This is more than just a job - it's a chance to be part of a supportive team where your skills and personality will be truly valued.