An opportunity for an established Head of Operations to join an award-winning and established food manufacturer. The successful Head of Operations will become part of an evolving company during an exciting time of growth. You will be joining a passionate business who pride themselves on delivering service excellence to their customers.
As Head of Operations, you will be primarily accountable for the management, leadership and development of all operational teams with 4 direct reports with 50 indirect reports across Warehouse, Transport and Stock Control. You will act as the ambassador of the business's vision and values and ensure that accountability is built right the way down the supply chain.
Head of Operations responsibilities include:
- Manage the depot management team to drive operational efficiencies, customer service and productivity in order to deliver a profitable service to customers and meet KPIs
- Demonstrate the expected behaviours and standards of a people leader to recruit, engage and develop the capability of our people and generate the right high performance culture for our business.
- Support and work with the sales teams in order to ensure the development and retention of accounts and maximise the commercial opportunities availableby visiting key accounts to build good relationships so that the customer always has someone operationally to go to get a quick fix
- Manage the commercial operation of the depot to ensure the profit budget target is met or exceeded
- Ensure that good management practice and all processes are followed in order to ensure the health and safety of our employees and customers
- Full budgetary and financial control of all operational activities such as stock management and control to achieve agreed targets and broader depot goals.
- To optimise activity within operational teams ensuring and manage all KPI related in transport and warehouse departments
- Identifying opportunities to ensure appropriate planning and resourcing, development, training is in place to meet the business performance
Skills and experience of an Head of Operations
- Experience of working within a fast paced logistical business
- Evidence of an effective track record of people management and leadership qualities
- Experience and understanding of the food service/distribution market place and running a distribution environment
- Ability to motivate and encourage individuals to get the best results
- The ability to perform effectively in complex and difficult environments
- Customer driven with a collaborative and hands-on approach
- Team focussed with the ability to achieve success through others
- Flexible, enthusiastic and positive approach
- Awareness of financial controls/P&L
- Ability to cope under pressure and prioritise demands