Pertemps have a fantastic new opportunity to work as a Service Co-Ordinator with our very successful client based in Tamworth on a full-time permanent basis. They are looking for a talented Service Co-Ordinator to join their existing dynamic team and play a key role in maintaining high levels of customer satisfaction.
Role Overview:
As the Service Controller your primary role is to ensure the efficient operations of the Service Department and its Field Engineers. You will play a crucial role in promptly and effectively resolving customer breakdowns, minimising equipment downtime.
Key Responsibilities
- Oversee all scheduled site visits by Field Engineers, monitoring job progress.
- Organise and supply all necessary parts and special lifting equipment needed by Field Engineers for on-site tasks.
- Following up on site visits with engineers to ensure all information has been recorded and acted upon.
- Answer inbound calls from customers requiring service and support, providing prompt and efficient assistance.
- Maintain contact with customers before, during and following a Field Engineer's visit ensuring the highest levels of customer satisfaction.
- Proactively seek additional works following a Field Engineer's visit, plan and schedule in advance to optimise Field Engineer resource and diaries.
- Working with the Service Manager and Aftersales Administrator assist with the completion of warranty claims, worksheet charges, and any related tasks.
Qualifications & Experience:
- Experience: In this role or a very similar role is essential.
- Communication: Excellent verbal and written communication skills.
In return
Hours working Monday – Friday 8.30am – 5.00pm
Salary £30,000 - £35,000 per annum depending on experience.
If this sound like the prefect role for you click apply now for an immediate review.