We are looking for an experienced Team Manager who has the proven ability to improve individual and team performance in order to deliver exceptional customer service. This is an exciting opportunity for someone with previous managerial experience to develop a career in a growing energy company.
Protecting the customer experience and our business is our highest priority and your experience will allow you to contribute to continuous improvement schemes so we can continue to deliver the very best experience.
Key Responsibilities:
- Lead and develop a team through coaching and performance management
- Manage the call centre floor, ensuring that work and calls are handled in an efficient, effective and timely manner in line with business targets
- Be the first point of contact for help, support and escalation
- Proactively handle an array of employment relation issues in accordance with company procedure and in conjunction with the Customer Service Manager
- Demonstrate strong leadership skills, driven by achieving/exceeding predetermined company targets and KPI's
Skills and experience required:
- At least 3 years management experience
- A strong background in customer service
- Flexible approach to working hours, tasks and ad-hoc duties as required by the business
- Ability to work both as part of a team, but also on own initiative
- Have an ability to demonstrate a logical and methodical approach to work, with excellent organisational and time management skills
Shifts: 8 hours covering Monday to Friday 8am - 7pm and some Saturdays 9am - 5pm
Salary: £31,500 per annum