Assistant Distribution Manager
Imperial London Hotels
40 Hours (5 Days out of 7 Days, Monday to Friday)
Office Hours: 09:00 until 17:30, occasional out of hours support as needed
£32,000.00 + Benefits
We are Imperial London Hotels, and we want to rewrite the traditional hospitality mentality. We are looking for an Assistant Distribution Manager with a like-minded individual, with an 'entrepreneurial spirit' and preferably a strong distribution background to join us, supporting the Distribution Manager and team as we embark on a transformation journey for our family of hotels.
We have been around for a long time (over 185 years in fact!) and we are now beginning our next chapter with a purpose 'to put authentic London experiences and memorable stays within everyone's reach' but to do this we need to make sure we are reaching the right people, and this is where you come in! This is a unique opportunity to meaningfully contribute to the growth and establishment of the distribution function, from the technology we need to the people we bring in.
We have big plans across the group, and we need someone who shares our excitement in profound change, whilst being able to stay true to our core values. Attention to detail and process is key to this role, as is being able to effectively liaise with internal and external stakeholders, making no two days the same. We believe in growing our people as well as our business so we need someone who has a genuine interest in helping others to be the best they can be. If you are looking for a role where you can challenge yourself and the status quo, where asking 'why' is encouraged, and where you can affect real change within the company for our people and guests.
Key Duties will include:
- Monitor/ review and spot-check systems and connectivity for all ILH properties
- Onboard new partners and suppliers
- Troubleshooting system and rate failures
- Assist properties with rate/ room type queries
- Identify rate parity issues and bring them to the attention of the suppliers to resolve
- Manage a small team to ensure high-quality and timely work is completed, with an active role in developing their skill set
- General ad-hoc tasks that support the smooth delivery of rooms, rates and bookings over all interfaces
- Deputising in the absence of the Distribution Manager
What we'd like from you
- Minimum 2 years of previous experience in a tech-driven role
- Great attention to detail
- Analytical
- Solutions-based mindset
- Problem-solving skills
- Strong communicator
Desirable attributes:
- Previous experience in hotel or supplier distribution (in the last 3 years)
- Degree or equivalent in an IT/ systems discipline
- Familiar with PMS, CRS, channel manager and associated systems, ideally Amadeus environment
What you will get in return
- Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
Career & Development Benefits:
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships (subject to eligibility)
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
- Access to Supported Study Scheme (subject to eligibility)
- Annual Free English Course accredited by UCL Centre for Languages & International Education
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
- Technology Scheme (subject to eligibility)
- Cycle to Work Scheme (subject to eligibility)
- Workplace Nursery Scheme (subject to eligibility)
- Electrical Car Scheme for senior management positions only (subject to eligibility)