A specialist Bureaux expert providing high levels of technical leadership, facilitates complex query resolution, manages key metrics and has excellent relationships with Accounting Teams, Xchanging and Business Units.
The Role:
- Provide technical solutions to issues
- Manage the metrics to ensure all action is taken to achieve these
- Management of B&DD positions, hands on as necessary to reduce the bad debt position
- Provide guidance in the recovery of funded positions
- Ensure ongoing relationships whilst providing clear liaison between BUs, A&S Ipswich and Mumbai and Xchanging
- Provide strong visibility within the BUs to facilitate resolution of queries
- Handle escalations, prioritizing urgent activity
- Attend all relevant meetings to achieve successful outcomes
- Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
- Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled and understand the role of the Bureaux Team and how the Bureaux works
The Requirements:
- Excellent technical knowledge of the Bureaux
- Ability to add value to the technical resolution of complex issues
- Superior and clear communication, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organizational levels
- Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets
- Clear understanding of escalation procedures and effective business communication routes
- Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritising accordingly
- Good working knowledge of internal and external processes
- Ability to identify opportunities for improvements to practices and procedures
- Experience of query and issue resolution
- Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.