E.ON Next is the new, next face of our Residential and SME Energy Sales business. Mixing state-of-the-art technology and new ways of working with our existing brand reputation and experience, we're building a new business. This time, focussed solely on delivering the very best for our customers, helping us realise our UK purpose of leading the energy transition.
E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time.
Don't be in the dark any longer. Explore these pages to discover E.ON Next. Now is the time to reimagine yourself. Can you bring feel-good energy to the table? Look at the skills you have that match what E.ON Next is looking for...
Support & Assurance Specialist
As a Support & Assurance Specialist, you'll be part of our customer Credit operations team and have the most rewarding job - You'll be speaking to our customers through our inbound and outbound phone lines, via email and you'll be empowered to support our customers using third parties such as Paylink, National Debt Line and more.
If successful, you will be part of our team where we support the most vulnerable customers. We give our customers enhanced support when they are facing financial hardship. We support the rest of the business to have great conversations around affordability and vulnerability to ensure we're putting our customers at the heart of everything we do.
You'll be thinking on your feet and using your initiative to make your own decisions using the training and guidance provided. We work fast-paced to meet our customer demand but don't worry - we face challenges together, we support one another through every problem.
Here at E.ON Next we care about each other and our business and sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good.
Are we tempting you? What we need from you....
- Ideally you'll have experience working with vulnerable people or people in debt
- A passion for delivering an exceptional customer experience especially for our high risk vulnerable customers
- Resilient and excited to solve complex problems
- Good English skills, both written and verbal
- A committed team player
- Ability to think on your feet in a fast-paced environment
- Confidence in making important decisions
- Drive to identify and implement change
- Commitment to provide an outstanding customer journey
What you'll receive from us;
- 26 days holiday plus bank holidays AND a guarantee of your birthday off
- Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more
- A generous pension scheme
- Weekly socials where we get together as a family to wind down
- Trust - you're responsible for your customer experiences and your own development
- Salary of £24,195 - £26,010 per annum dependent on experience
- Working environment: Hybrid working - A blend of in the office for 2 - 3 days a week and at home the remainder
- ?Locations - Leicester based
- For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best.