Senior App Support (FX/ Commodities)
City of London (Hybrid)
Our client is a global banking organisation that is looking to grow their European HQ in London, due to recent transformation works they are looking to hire additional Senior App Support analysts for their FX/ Commodities. division.
The ideal candidate will come from a capital markets/ banking background and worked with commodities such as FX/eFX within trading platforms.
Accountabilities
- Providing guidance, direction, and support to other team members to drive change.
- Work directly with second-level BA and development teams to provide further support where necessary.
- Engage with 3rd party vendors to escalate urgent support issues, and ensure timely support is provided.
- Track support issues end to end to ensure a post-mortem is documented and proper action items are noted and closed out in the identified timelines.
- Providing incident management and escalation.
- Participation in audits across the multiple applications supported for FX, eFX, and FXO.
- Identifying areas of improvement and providing action plans to achieve these efficiencies.
- Responsible for monitoring, triaging, and remediation of production issues and requests in a timely manner, based on priority, and adhering to defined SLA's (Service Level Agreements).
- Expected to work with internal and external technology partners as well to conduct investigations, resolve issues, and perform/validate scheduled maintenance activities.
- Maintain problem/task tickets with up-to-date status and documentation of investigation and remediation details.
- Front-end support analyst supporting Capital Markets - Global FX Cash, eFX, and FX Options business application and its stakeholders end-to-end.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Code of Conduct.
- Contributes to a high-performance environment and fosters an inclusive work environment; supporting the vision/values/business strategy for the team.
- Collaborate within a team of 8-10 spanning across 3 regions as well as multiple application teams within GBME.
- Supporting business and technology users globally across North/South America, LATAM, Caribbean, Europe, and APAC.
- Multiple systems used for our FX Cash, eFX, and FX Options business line: Murex, WSSFX, FXBridge
Education / Experience
- 4+ years experience in a Finance/Capital Markets technology support role.
- Self-driven, with proven communication, problem-solving, and multi-tasking skills.
- Can work independently as well as in a team environment.
- Experience with Jira/Confluence/Service Now.
- Experience with SQL and Unix.
- Experience with Murex and WSS FX is preferred and beneficial.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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