Credit Controller
£27,000 - £30,000
Grantham
Full Time
Hamilton Woods are currently working with a well established business in Leicester. Responsible for effective and efficient management / monitoring of a portfolio ledger. Minimising aged debt and maximising cash collection whilst developing good working relationships with internal and external customers via phone and email.
Duties & Responsibilities:
- Ensure effective control of customers by monitoring shortfalls and taking appropriate action.
- Collect payments according to agreed terms, achieve cash collection targets and resolve and minimise overdue debts.
- Ability to build great relationships with both external customers and internal teams at all levels within the business.
- Monitor large queries ensuring that issues are progressed and resolved in a timely manner.
- Escalate any serious concerns accordingly.
- Review payment plans when requested.
- Regular review calls and some face-to-face meetings with customers.
- Ensure emails are actioned in a timely manner and customer account information is accurate and regularly updated with digital contacts at every opportunity.
- Complete monthly cash forecast and pre-call on all high value amounts above agreed threshold.
Essential Skills
- At least 1-2 years' experience in Credit Control.
- Strong communication skills, capable of building effective, long-term relationships.
- Enjoys interaction with internal and external customer focus.
- Competent user of Microsoft Office and Outlook.
- Ability to manage and prioritise workloads in a fast paced environment.
- Microsoft excel - pivot tables and lookups
If you would like to apply for this role, please get in contact with your CV attached to