Horticultural Field Service Technician / Workshop Engineer who has excellent troubleshooting and diagnostic skills with the ability to service, repair and maintain a wide range of machinery and horticulture equipment such as commercial lawnmowers, compact tractors and other turf and garden machinery is required to join our team at the Turney Group.
2 JOBS AVAILABLE
We have 1 vacancy at our Horticultural Depot in Weston On The Green and 1 mobile / field based.
SALARY: Competitive + Benefits
VARIOUS LOCATIONS: Weston On The Green, Bicester & Remote / Mobile
JOB TYPE: Full-Time, Permanent
PLEASE NOTE: Candidates MUST have a Full Drivers Licence
JOB OVERVIEW
We have a fantastic new job opportunity for a Horticultural Field Service Technician / Workshop Engineer who has excellent troubleshooting and diagnostic skills with the ability to service, repair and maintain a wide range of machinery and horticulture equipment such as commercial lawnmowers, compact tractors and other turf and garden machinery.
Working as the Horticultural Field Service Technician / Workshop Engineer you will support the workshop in supporting customers with repairing and repairing their groundcare and garden machinery.
As the Horticultural Field Service Technician / Workshop Engineer you will need a high attention to detail with excellent troubleshooting and diagnostic skills. You will also need excellent customer service and customer facing skills to ensure maximum customer satisfaction for the business.
ABOUT US
Established since 1948, the Turney Group is a main line dealer for a large range of the UK's leading agricultural, horticultural and arboricultural franchises including New Holland, Manitou, Can-Am, Kuhn, McConnel, KTwo, Vaderstad, OPICO, Sky, HE-VA, Ransomes Jacobsen, Hayter, Honda, Stihl and Iseki. The diverse range of franchises we hold enables us to offer customers a machine to suit their exacting specification and budget, be it a tractor, combine, lawnmower, chainsaw, trailer and much more.
DUTIES
Your duties as a Horticultural Field Service Technician / Workshop Engineer include:
- Maintain a tidy workshop environment
- Ensure work is carried out in a safe manner, following Company Health & Safety policies
- Ensure service delivery is completed effectively and in a timely manner
- Carry out service, diagnostics and repairs to include but not limited to; the assembly, build up, pre-delivery inspection and preparation of horticultural machinery, Lawnmowers, Compact Tractors, Blowers, Chainsaws, Hedge Cutters and other associate Turf and Garden Machinery for field use, either on-site or in the workshop
- Installation of horticultural machinery with customers and instruct operators on correct use of machines
- Administration of technical reports with manufacturers to help drive any issues to closure
- Understand and carry out all service bulletins and technical service updates as required
- Continue to develop a technical understanding of the products and attend relevant training
- Maintain an understanding of electronic parts catalogue for identifying parts ordering
- Ensure customer service satisfaction and good relationships
- Liaise appropriately with all relevant departments, keeping the Service Manager aware of any pertinent developments and opportunities
- Provide accurate estimates for job duration and pricing
- Effectively use the outlook calendar for all planned events, meetings, appointments etc
CANDIDATE REQUIREMENTS
- Excellent problem solving, diagnostic skills and attention to detail
- Able to demonstrate an understanding of technical information, with the ability to convey this information to both a technical and non-technical audience
- Ability to work in a high-pressure environment
- Strong organisational skills, combined with a good understanding of the commercial drivers of the business
- Experience within a workshop environment
- Excellent product and industry knowledge
- Knowledge of basic business principles and administration procedures
- Have completed an Apprenticeship in Land Based Service Engineering or equivalent (desired)
JOIN US - BE PART OF OUR TEAM
We pride ourselves on going the extra mile through the knowledge and commitment of our staff and the dedication we have to offering outstanding customer service. We strive to attract and retain the very best sales, parts, service and administration staff in the industry and are always looking for the right candidate to join our expanding team.
As a successful candidate we offer the following benefits:
- Competitive salary based on experience
- 23 days holiday plus bank holidays
- Ongoing training and development opportunities
- Company pension
- Health & Wellbeing benefits
NO AGENCIES PLEASE
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
JOB REF: AWDO-P12483
This job is being advertised by AWD online on behalf of the Turney Group
AWD-IN-SPJ