We are proud to be partnering with a renowned Human Rights charity to find a full time, temporary IT Administrator. This is a full time, office based role near Old Street for a period of 2-3 months.
The IT Administrator provides administrative and logistical support to the IT team including laptop imaging, administration around contract management, taking and allocating calls to the helpdesk, carrying out first and second-line response and appropriate tasks allocated by the team managers. Carries out agreed operational procedures of a routine nature. Contributes to maintenance, installation and problem resolution with IT equipment and services. The hours for the post reflect the current service requirements, they may be subject to change if the needs of the service change.
You will be one of the main points of contact for the IT helpdesk, both by phone and email and allocate tasks as appropriate and will provide first-line response to queries with appropriate training. You will escalate any unresolved calls to more senior members of the IT team. You will log all incoming calls (phone, email, face to face) accurately, documenting progress as appropriate and closing calls with correct code to facilitate accurate reporting on activity.
This temporary role is full time and office based near Old Street/Shoreditch and is expected to start in early August for at least 2-3 months.
Additional Responsibilities:
- Assist or provide network administration functions such as implementing MS-Outlook accounts, managing data, modifying network profiles.
- Provide project management support and maintain databases to keep ongoing projects on schedule.
- Configure settings on Windows workstations.
- Replace or Migrate data on new or old computers.
As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.