First Line Technical Support Engineer
Salary: £25k - £28k
Location: Saffron Walden / Hybrid (4 days in office per week)
Our client is currently seeking an enthusiastic and ambitious 1st line support engineer to join their 1st-line help desk team. The role involves engaging with customers on their day-to-day IT support needs via phone, email, and tickets.
Responsibilities:
- Engage with customers to provide technical support via various channels
- Utilize ticket systems and perform data entry
- Monitor systems and provide remote access support
- Demonstrate good verbal and written communication skills with a customer-focused attitude
- Identify and replace PC/laptop hardware components
- Possess strong knowledge of Microsoft 365, including Active Directory, Office, Exchange, and Azure
- Install and troubleshoot Windows operating systems
- Have basic server and infrastructure knowledge
- Understand networking and network hardware
- Utilize at least 1 year of experience working on a helpdesk
- Hold a full UK driving license and have access to a car when required
Qualifications:
- Solid foundation of IT knowledge
- Experience and understanding of working on a helpdesk
- Good understanding of ticket systems, monitoring systems, and remote access
- Proficiency in Microsoft 365, Windows operating systems, and networking
- At least 1 year of helpdesk experience
- Full UK driving license and access to a car when required
Day-to-Day:
- Engage with customers to provide technical support
- Utilize ticket systems and monitor systems
- Communicate effectively with customers
- Identify and replace PC/laptop hardware components
- Troubleshoot Windows operating systems and provide basic server support
- Assist with networking and network hardware issues
If you are looking to further your career in IT and gain a broader understanding of supporting IT in businesses, this is an excellent opportunity to join a friendly and relaxed company with ample opportunities for career progression.
Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.