We are proud to be recruiting an experienced Team Manager to join the Motor Claims team of our for our national and international Insurance Client with sites including Stoke-On-Trent, East Anglia, North East, North West, West & East Midlands, London, and Scotland regions.
The Business
Our client are an Innovative global Insurance business working in partnerships with leading insurance companies and brokers.
Due to extensive and sustainable growth and expansion the client are looking for experienced motivated insurance professionals, with commercial insurance experience ideally within motor Insurance claims handling.
Role outline:
The Team Manager will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team's targets and operational measures, delivery of a quality service and client service compliance.
Duties and responsibilities:
Team management:
- Take responsibility for establishing a high performance culture within their team
- Motivate, innovate and build rapport
- Take responsibility for own development, working under limited supervision
- Be flexible in approach, determined and willing to work outside normal office hours where required
Claims management:
- Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the Operations Manager)
- Approve payments within their financial authority levels
- Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards
- Ensure the team create and maintain accurate claims management system records
- Identify the teams' training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm
- Review files progressing to litigation and record reasons & lessons learned
- Client management:
- Assist with the preparation of client, team and sector analysis and statistics
- Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives
- Have excellent communication skills with an ability to engage with clients and effect & manage change
- Use client knowledge to support the business, to extend services or cross sell
Candidate Skills and experience requirements
- Minimum of 3 years within Motor Insurance claims handling experience
- 2 years of Leadership and management experience (preferred)
- Demonstrates a passion for the business and their role, and commitment to the Team and business
- Excellent organisational skills, and planning and delivery skills
- Excellent communication skills (written and verbal)
- Resilience to support others (Empowering people)
- Passion for Growth and Improvement
- Embracing and actioning Change
- Client Care and added value to clients
- Decision Making and solution finding
- Ability to utilise interpersonal skills to influence and negotiate to resolve issues
- Shows commercial awareness in understanding of the market and industry
- Developing Others and increasing performance
- Highly developed knowledge of processes, systems and procedures
- Sound technical knowledge of Motor claims
- Excellent analytical and problem solving skills
- Excellent understanding of client protocols
- Excellent understanding of 'best practice' and contribute to its development
- Ability to respond to changing client requirements
- Able to initiate and maintain business relationships
Benefits
- Home working/field based.
- Frequent travel will be required which may involve working away on occasion.
- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service)
- Option to salary sacrifice an additional 5 days
- Well-being center
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications
If you want to work for a corporate and commercial organisation achieving exponential growth and with high award winning standards and development of talent at its core; then we would like to hear from you.