Yolk Recruitment are currently recruiting on behalf of a leading company in the construction industry, looking for a Transport Planner to join their team in South Wales. This is a full-time, office-based role, ideal for an individual who thrives in a dynamic and collaborative environment.
Key Responsibilities:
- Serve as the first point of contact for all distribution-related queries, ensuring smooth and timely delivery of products from quarries and plants across the region.
- Manage inbound customer calls and emails, process orders, and provide updates on distribution status.
- Collaborate with Logistics, Commercial, and Production teams to enhance service efficiency.
- Track orders proactively to ensure successful delivery and resolution of any issues.
- Handle inquiries and manage complaints with professionalism and empathy.
- Maintain and update customer information databases.
- Contribute to team goals by achieving Key Performance Indicators (KPIs).
Skills
- Understanding of the construction and transport industries (preferred but not essential).
- Proven experience in transport planning, with a strong grasp of road haulage requirements.
- Ability to manage multiple deadlines, anticipate challenges, and propose effective solutions.
- Excellent communication and customer service skills, with a commitment to high-quality service.
- Strong attention to detail and proficient computer skills.
Benefits:
- Basic salary up to £30k
- Company Pension Scheme.
- 25 days of annual leave, plus bank holidays.
- Share Saver Scheme.
- Company Life Assurance Scheme.
- Access to employee benefits platform with discounts on high street brands.
- Opportunities for professional growth and career advancement.