A great opportunity has become available for a reliable and skilled IT Support Analystto join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in the head office in Portsmouth, you will join them on a full-time, permanent basis, and in return, you will receive a competitive salary of £27,500 and excellent benefits.
Our client is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.
With a focus on delivering exceptional service to their clients and customers, the IT Support Analystposition is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.
Company values
Our client take pride in everything they do - Which means they expect all their employees to:
- Present a professional appearance at all times
- Keep your work area safe, tidy and well organised
- Deliver a high standard of work at all times
They have Integrity, built-in
Company Benefits:
- 31 days annual leave rising to 36 days with length of service (including bank holidays)
- A flexible scheme to buy or sell up to 5 days of annual leave per year
- Company sick pay after 12 months length of service/after probation
- Life Insurance
- Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice
- Cycle to Work Scheme
- Discounted Gym Membership
- Employee recognition scheme
- Length of Service Rewards
- Childcare voucher scheme
- Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee)
- Employee Assistance Programme to support all staff
- Refer a Friend scheme
Key responsibilities as the IT Support Analyst will include:
- Post-image laptop/desktop configurations with access tested, following through new starter requests E2E from request to end-user acceptance.
- Mobile/tablet setups with the correct policy applied/created within the Mobile Device Management tool. New policy for app management created where necessary.
- Correctly escalating and following up on respective IT issues with the applicable partner and users.
- Keeping the asset management tracker up to date to reflect the correct data of our ICT assets. This includes accurate tracking of changes within the business (e.g. changed IT requirements for a user due to a change in their role).
- Raising order requests if spare IT stock levels drop below agreed threshold. Following through orders E2E from request to end-user acceptance.
- Ensuring IT devices, cables, setups in our offices are well-presented.
- Reviewing and updating our internal ICT processes where applicable.
- Flagging operational inefficiencies and where authorised, proactively apply improvement measures.
- Accurately logging issues, errors with the suppliers and then flagging patterns identified, so that recurring issues can be remedied.
What the company are looking for in their IT Support Analyst :
- Must have achieved at least Level 4 in Maths and English
- Full UK Driving Licence with access to a vehicle
- Confidence and approachability
- Effectively communicating with staff at all levels,
- Can do attitude
- Punctual
- Resilience
- Ability to prioritise during fluctuating demand.
- Experience in a similar IT supportive role
- Preferred but not required experience with mobile device support, configuration and usage of an MDM (Mobile Device Management) product.
- Good working knowledge of MS Office including Word, Excel
- Knowledge of PowerBI is preferred but not required
- Knowledge of M365 is preferred but not required
- Knowledge of Azure is preferred but not required
- Knowledge of an IT Ticketing tool is preferred but not required
If you feel you have the skills and experience to become our clients IT Support Analystthen please click "apply" now - We'd love to hear from you!
The company is an Equal Opportunities employer and a member of the Disability Confident Scheme. They are also a member of the Hampshire Construction Training Association.
It is a further requirement that all staff must pass a DBS check.