I am recruiting for a Retail Assistant to bring and maintain 5* Customer Service to a well-known and respected British Charity based in Southwest London. I have been recruiting for this historic and iconic organisation for several years and they are thought of and respected so highly, they are a pleasure to work with and work for.
The Audience Engagement team, which you will work closely with oversees the charity's public programmes, volunteer scheme, visitor services, retail, interpretation, formal learning, and education work so this role is vary varied and hands on. This is a fixed term role for 25 hours per week.
Tasks this role will include:
- Ensure the shop is sufficiently stocked at all times and visual merchandising and housekeeping standards are adhered to.
- You may be required to cover the Retail Managers holiday and absence.
- Support the management of team rotas, including those of volunteers.
- Support the receiving and storage of deliveries.
- Support the fulfilment of online sales.
- Assist with ‘Pop Up' shop opportunities across the site during Events (e.g. Chelsea Flower Show) and at Outreach events.
- Participate in stocktakes when required.
- Ensure the shop is run safely and Health & Safety policies and procedures are adhered to.
Please note, this role will involve lifting and manoeuvring stock.
Provide cover for the Post Office Supervisor through:
- Operating the Post Office Horizon automated system, for which training will be provided, and selling to, and advising customers on Post Office products.
- Compliance with all Post Office protocols and procedures
To be considered for a possible interview, you will need the following skills and attributes:
- Excellent customer service skills
- Clear communication and interpersonal skills
- Good level of numeracy
- Computer literate, with a working knowledge of (Word, Excel, Outlook)
- Knowledge of using retail point of sale systems
- Knowledge of using online shop platforms
- The ability to resolve conflicts and deal with difficult customers.
- Resilience, energy and a passion for selling.
- A proactive, can-do attitude, with flexibility.
- Approachable and friendly personality
- Excellent personal presentation and a professional attitude
- Experience of working within the heritage or museum sector, or other visitor attraction is desirable, but not essential.
If you think you have what it takes, we would love to hear from you. Please apply now. Applications close on 28/07/24 for interviews on 08/08/24.
Applicants will also be required to provide a short statement as to why they are suitable for this role.
Please also note this role is required to work weekends.
Ritz Rec (Emp Agy)