Role: 1st Line Technician
Location: Northwich area
Salary: up to £28,000 DOE
We are currently looking to recruit a 1st Line Technician to join our clients busy service desk in an MSP environment.
The successful candidate will be responsible for providing technical assistance to clients face-to-face and via remote networking.
Responsibilities:
- Provide 1st Line IT Support to a variety of industries
- Occasional on-site support
- Diagnose hardware and software issues
- Work within SLA's
- Provide a high level of support
- Manage and resolve tickets efficiently
- Setting up new users' accounts and profiles and dealing with password issues
- Provide or update documentation to help with processes
- Prioritising and managing many open cases at one time
Technical and personal requirements:
- Office 365 Administration
- Knowledge of basic networking inc protocols
- Antivirus / Security platforms
- Windows Operating Systems and Server support
- Virtualisation - Citrix, VMWare or Hyper-V
- Excellent diagnostic and problem solving skills
- Good communication skills
- Ability to work well in a team
- Ability to provide step-by-step technical help and advice
Benefits:
- Company van provided
- Fuel card / mileage covered
- Free parking on site
- 28 days annual leave
- Collaborative team environment
- Great pension scheme
If this role is of interest to you, please apply for immediate consideration and interview.
Keywords: IT Support Engineer, IT Technician, Computer Technician, IT Support Analyst, 1st line, Service Desk Analyst
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.