Due to internal promotion we are seeking an IT Support Engineer to join our IT Support team. You will be responsible for providing onsite and remote 1st line IT support. Working closely across the wider Banham Group to manage tickets via the Support desk logging system and ensuring SLAs and KPIs are achieved. Our ideal candidate will have experience in customer service, problem solving, troubleshooting and have great communication and teamwork skills.
Who are we?
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
Your experience in a similar role will give you the transferrable skills to:
- Provide
onsite and remote 1st line IT support
- Manage
tickets via the Support desk logging system and ensuring SLAs and KPIs are
achieved.
- Maintain
a high degree of customer service for all support queries
- Troubleshoot
various IT issues such as Office 365 applications, Laptops, Desktops, Mobile
Phones, Printers and Networking.
- Configure
and deploy desktops, laptops, and mobile phones.
- Administer
User Accounts on Active Directory, Microsoft 365 admin, Exchange, One Drive, MS
Teams and Business applications
- Escalate
issues to Third Party vendor or Internal IT Tech teams
- Publish
and Maintain support documentation
What will you get in return?
You will be entitled to a highly competitive salary and a great range of benefits including:
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Subsidised Private Medical Cover after 12 months of service
- Auto-enrolment into our pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme
- Training and development opportunities (including day releases for studies)
- Company equipment tailored to your role (laptop, mobile, additional screens, company van)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Enhanced Sick Pay for absence related to COVID-19
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.