TristoneNash have partnered with a highly reputable social housing provider who is seeking to appoint a Customer Housing Manager.
Location: Berkshire
Start date: ASAP
Length of Contract: 12-month fixed term contract
Pay: Up to £50,000 per annum
Hours of work: 37 per week (usual business hours)
Working from home: 3 days per week
Your duties in this role would be to:
- Manage a team of 8 staff which comprises of housing specialists
- Drive the team to reduce cost to the business linked to double handling, repeat callers etc
- Lead and motivate the team to deliver a quality housing management service
- Oversee a range of queries in relation to tenancies, successions, tenancy changes, fraud, ASB, lettings and income)
- Ensure that team KPI's are met as well as quality standards
- Work with colleagues in the Customer Services Management Centre to ensure the correct routing of complex housing queries to relevant teams
- Build strong internal/external relationships, actively engaging with key stakeholders to ensure queries from tenants are resolved effectively
- Carry out staff appraisals, assist with training and development of staff
Essential requirements for this role:
- Access to a car and full UK driver's license
- Experience with staff management
If this position is of interest to you and feel you possess the required skills set, please apply via this advert and we will get in contact with you.
Due to volume of applications, if you've not heard from us within 36 hours, please assume that you've been unsuccessful on this occasion. However, will ensure we are running other positions by you in future, and we appreciate your interest_._