Energy Recovery Credit Control Officer
Salary from £32,792.00 dependent on experience
Up to 5% bonus
Fixed term contract for 18 months
40 hours per week
Located at our offices in Leeds
We have an exciting opportunity for an Energy Recovery Credit Control Officer to expand our ever-growing team here at NGN. We have an obligation to investigate unregistered gas connections, including suspected instances of theft of gas; and where economic to do so, seek to recover money.
As an Energy Recovery Credit Control Officer you would undertake investigations and engage with customers to recover money in line with NGN policies and our obligations under our licence and the Gas Act. Theft of gas investigation is carried out in line with our Regulatory Reporting Pack, and you will help to ensure that we meet our reporting requirements both internally and externally.
Your key accountabilities and responsibilities will include
- Analysis of unregistered sites to identify sites likely to be consuming unregistered gas
- Investigate specific claims of unbilled energy identified through tip-offs or internal analysis
- Build investigation packs to ensure suitable evidence is obtained and retained to enable recovery of money, including suitability for progression to legal recovery
- Present findings to consumers in a professional, assured manner, with the ability to confidently ensure difficult conversations and challenges are managed
- Establish facts and show resilience in circumstances where deception may exist relating to the use of unregistered gas at a premises
- Negotiating settlement with ability to communicate process/next steps to consumer including confident delivery of difficult messages relating to need to pay or be subject to service disconnection
- Chasing debts via letter or phone including ability to respond to changing circumstances
- Input into improving internal recording and calculation processes including supporting any business changes and management of theft ledger, including attending internal and external meeting as required
What we are looking for in our Energy Recovery Credit Control Officer
- Having a rounded knowledge of the gas industry would be preferred
- You will have attention to detail with a methodical approach to work
- You will have intermediate or advanced excel skills including the ability to manipulate large data sets
- You will be able to use your investigative techniques, examination skills and sense of curiosity to establish facts
- Good verbal communication skills including dealing with difficult conversations and conflict handling skills
- You will be able to work on your own as well as part of a team
- You will be able to demonstrate experience in relevant or comparable role, preferable holding a credit control or credit management qualification
What we offer you
- Starting salary from £32,792
- Bonus Scheme up to 5%
- 25 days annual leave (plus recognised bank holidays and additional 2 half days over the Christmas period)
- SSP for the first 7 calendar days then Occupational sick pay
- A generous stakeholder 5/10 pension scheme
- Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days...and much more!
- An array of fantastic family-friendly policies such as 6 weeks paternity leave (for eligible employees) and 6 months' full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more!
We are ... Northern Gas Networks. We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. That's around 6.7million individual customers. We don't generate or sell the gas, but we transport it to homes and businesses in our region through a vast network of underground pipes. In fact, we own and maintain more than 37,000km of gas pipes - enough to stretch from Leeds to Sydney and back again. We cover large cities like Newcastle, Sunderland, Leeds, York, Hull, and Bradford, and our work extends to rural areas like North Yorkshire and Cumbria.
Our Values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role. We are ... Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious and most of all we are Happy!
Our Equality, Diversity and Inclusion culture at NGN is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our great team of people. We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our ‘Opportunity Action Plan' having signed the Social Mobility Pledge campaign, whereby we will establish our business as a ‘force for good' in the communities that we serve.
Next Steps. Please apply by clicking apply and uploading your CV. Once the advert has closed, we will be contact you to let you know if you have progressed to the next stage. Interviews will be held throughout July face to face at our offices in Leeds. We look forward to receiving your application for the role.
If you require adjustments to support you throughout the recruitment process, we want to hear about how we can help. Any applicant that requires reasonable adjustments from initial application through to interview are asked to contact the Recruitment Team at