Permanent
Full time role based at our Nottingham Support Centre
Recruitment Partner: Jim Trussler
Here at Boots Opticians we are looking for 3 Customer Liaison Specialists to work from our head office in Nottingham
These are new roles reporting into the Customer Experience Lead specifically assisting customers who are signed up to our Contact Lens Reward Plan
About the role
Working within the Customer team, the role will provide resolution to all types of customer enquiries and complaints by written, social and telephony contact. Each case is logged and the Customer Liaison Specialist will manage to resolution.
Initially, most customer interaction will be with our Contact Lens Reward Plan customers however, there is a vision to multi-skill across the wider Customer team when the role will include interaction with all Boots Opticians customers.
You will work closely with our outsourced suppliers, taking escalated calls and offering training support where required
What you'll need to have
- · Experience in customer interaction and complaint resolution
- · A good standard of grammar and written communication
- · Excellent attention to detail & problem-solving skills
- · Commercially focused, with strong communication, analytical & numerical skills
- · Flexible approach to work with good prioritisation skills to effectively manage own workload
- · Proactive with a positive outlook, working effectively as part of a team & on their own initiative
It would be great if you also have
- Experience of working in a Contact Centre
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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