We are looking for a Client Support Specialist to join our Customer Service team in the insurance industry. The role requires providing exceptional service and support to our clients, ensuring their needs and queries are met with professionalism and efficiency.
Client Details
Our client prides themselves on providing comprehensive protection services to a wide range of clients, ensuring their peace of mind in times of need. They require someone with strong attention to detail and a customer service background, preferably in the financial field.
Description
A Client Support Specialist will:
- Respond to client enquiries professionally and timely
- Assist in the application and claims process
- Maintain accurate client records
- Work effectively within the Customer Service team
- Stay updated with company's products and services
- Escalate complex issues to relevant departments
- Participate in departmental and company-wide trainings
- Adhere to industry regulations and company policies
Profile
A successful Client Support Specialist should have:
- Experience in a customer service role, preferably in the insurance industry
- Strong communication skills
- Ability to work effectively as part of a team
- Proficiency in computer skills, including MS Office
Job Offer
- A competitive salary of between £25,000 - £30,000
- Comprehensive Private Medical Insurance
- Health Cash Plan for Dental, Optical and Physiotherapy
- Group Life, Income Protection and Critical Illness Cover
- Mental Health Support and Virtual GP Service
- A supportive and friendly work environment in Brighton