Employment Law Team Manager
Location: Wilmslow 3 days per week, 2 days remote working
Salary: Competitive
We are Citation - One of the UK's biggest providers of HR, Employment Law, Health and Safety and other compliance services. We are far from your average service provider as our colleagues bring their great personalities to work, not just their skills!
The role
First and foremost, it is expected that you will be people focussed, be able to effectively manage, coach and motivate a team. You will provide a positive and professional image of the Employment Law function to both internal and external customers whilst encompassing Citation's values. You will work collaboratively with the ELT Management team and other departments in the continued development of the ELT / HR service including the implementation of new technology and associated change management processes.
To be able to offer support and guidance to the Solicitors, HR Consultants and Advisors within the Employment Law Team, it is essential that you have a sound understanding of Employment Law and HR practices. The ability to coach and deliver feedback effectively to your team whilst being able to conduct difficult conversations and handle objections.
You will stay up to date with the latest changes in employment law and government guidance and will be able to confidently talk about these changes to both clients and consultants.
Responsibilities in role:
Team assistance
- Actively managing a team of Solicitors, HR Consultants/Advisors.
- Completion of internal HR processes and meetings with team members.
- Helping consultants effectively manage their workload.
- Monitoring staff performance through quality assessments, providing appropriate feedback and logging any training needs appropriately.
- Conducting monthly one-to-one meetings with each team member.
- Supporting the team, alongside the Senior Consultants, with more challenging/complex cases.
- Have an active role in recruitment, performing first and second interviews as required.
- Keeping the team abreast of any updates and holding catch-up meetings twice weekly with the team.
Training
- To attend all internal training meetings and conferences as appropriate.
- Provide training to the ELT, HR On-Demand, Field HR and Tribunal teams.
- Keeping a record of individual consultant's training needs and requirements and feeding these needs back to the Head of ELT.
- To be confident in utilising the learning resources we have available eg. Lexis Nexis, IDS books.
Client work
- Taking an active part in the account management for platinum clients, attending regular meetings.
- Handling client complaints and liaising effectively with the Client Success team.
- Have a clear understanding of the employment advice guarantee and commercial advice promise.
About you:
- Experience of managing and coaching direct reports.
- A sound understanding of employment law and HR practices.
- Ability to maintain a high level of confidentiality.
- Strong objection-handling skills.
- Actively commit to self-development
Here's a taste of the perks we roll out for our extraordinary team members:
- 25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
- Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
- Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
- Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit Apply now to forward your CV.