Reed is working with a market leading company, recruiting across the corporate services function! This is a great opportunity for an individual to join a well-established team, if you're ready for a new challenge then read on below!
As a Pensions Administrator, you'll join a dynamic team responsible for managing pension schemes. You will deliver the highest standards of Customer Service for pension administration to a number of Bespoke clients and stepping in to assist client processing during busy periods, in both cases following administrative procedures and processes. You will act as a main point of contact for your allocated Bespoke clients therefore must understand the client processes and needs.
Role: Pension Administrator
Location: Bromsgrove
Monday to Friday office based, 1 day working from home after onboarding.
Salary: £24,000 - £27,000
Full time, Permanent opportunity
The role:
- To oversee and retain a bank of Bespoke clients, undertaking all duties expected of a Bespoke Executive
- Support the day-to-day workloads of the team including inbox enquires
- Support the People Coordinator in the training and development of peers by monitoring the utilisation of systems and processes.
- Provide information, demonstrations and general support and coaching when requested
- Ensure that client files are kept accurate and up to date
- Ensure that all client history (at both employer and employee level) is fully documented
- Keep updated of developments and remain current with the industry, specifically changes; in legislation, competitors and clients
- Support the department in the implementation of new clients and new business for existing clients ensuring these are run efficiently in the relevant service type
- Answering employer/employee queries
- To arrange and conduct conference calls and meetings with clients as required
- To book client/employee calls with Consultants / Wealth Management Team as required.
Person specification:
- Focused on continuous improvement and developing standards
- Well organised and detail oriented individual
- Excellent interpersonal and business communication skills
- One team company mindset with client always at the centre of the process
- Willingness to support the wider business with client delivery
- Leads by example with a can-do attitude
Why Join Us?
- Be part of a reputable company with a global presence.
- Collaborate with a supportive team.
- Competitive salary and benefits package.