Customer Service Agent
Islington
£20 per hour
Full Time Contract
Novax Recruitment is actively seeking a Customer Service Agent in Islington. This is a contract without a scope for extension working full time hours.
The job:
- To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence
- To deal with all customer interactions in a polite, friendly and efficient manner
- To maintain records and produce statistics where necessary
- To link correspondence with existing files and to register applications
- General administrative tasks, completing application forms, data migration and typing, managing inboxes
The candidate:
- Previous experience in a similar role within a local authority is essential
- Experience of using IT & telephony systems and administrative procedures in a customer focused organisation
- Ability to communicate appropriately and effectively with clarity both orally and in writing
- Ability to work unsupervised and on own initiative with accuracy and attention to detail
- Ability to set and maintain high personal standards of performance and conduct
How to apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on;