Maintenance Co-ordinator (Part time hours)
Our Client, based in the Brighouse area, are looking for an experienced Maintenance Coordinator to join their team. You will respond to maintenance queries professionally and efficiently relating to repair work in Social Housing Looking for someone with a great team culture with a strong work ethic and for people who are enthusiastic, ambitious and want to be part of an exciting company.
Pay, Benefits & Hours
- £13.00 per hour
- Monday to Friday 8.30a.m. - 12.30p.m. Part Time hours could lead to full time
- Free on-site parking
- Holiday Pay £1.57 per hour worked
Responsibilities:
- Utilise multiple IT systems to log, respond and update tickets.
- Respond to incoming maintenance queries via telephone and online ticketing system.
- Contact clients to investigate and confirm issues reported.
- Provide technical diagnostics and obtain correct information.
- Discuss availability of materials, spare parts and tools.
- Track costs in line with budgets.
- Collate costs and supplier invoice approval within cost management systems.
- Escalate to relevant teams on stock inventory and management.
- Schedule planned work, visits, activity feedback and reporting.
- Liaise with client and workers to schedule maintenance visits.
- Coordinate and monitor live technical support groups.
- Administer and assist with the quality review process.
- Support with the collation of training briefs and manuals.
- Contribute to the implementation of processes, project files and systems.
- Perform other tasks required for project delivery, i.e. project kitting and shipments.
What you'll need:
- Experience working in a customer service role.
- A customer centric attitude.
- To work dynamically and think outside of the box.
- A team player approach and willingness to get stuck in.
- Good geographical knowledge.
- Proactive approach to getting things done.
- To be quick at learning new software systems and technologies.
- Problem solving ability, find solutions and make decisions.
- Analytical mind set, solution finder and decision maker.
- To present data and information in an easy to read manner.
- A driven approach to meet process and SLA requirements.
- Flexibility to react and adapt to rapidly changing scenarios.
- Excellent communication including verbal and nonverbal.
- Strong organisation with an attention to detail.
- Resilience and positive attitude to changing situations.
- Excellent IT skills particularly in Microsoft Office and Excel.
Desirable:
- Helpdesk/service-based role experience.
- Understanding of maintenance services and processes.
- Familiarity working with contractors.