Complaints Handler
- Salary Range: £24,000 - £28,000
- Monday to Friday, 9:00 am to 5:30 pm, allowing for a balanced work-life schedule.
- Location: Peterborough
- Job Type: Full-time, Permanent
We are seeking a dedicated Complaints Handler to join our team. This role involves managing customer complaints with a focus on resolving issues quickly and effectively. The ideal candidate will be someone who is organised, confident, and capable of making independent decisions in a fast-paced environment.
Benefits:
- Company events to foster team spirit.
- Company pension scheme for your financial security.
- Free and on-site parking, ensuring ease of access to the workplace.
- High street discount, providing savings on a variety of products and services.
Day-to-day of the role:
- Handle customer complaints through various channels, including email and phone.
- Work towards resolving complaints in a timely and satisfactory manner, ensuring customer satisfaction.
- Maintain a calm and professional demeanor when dealing with challenging situations.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal teams to resolve complaints.
- Provide feedback on the efficiency of the customer service process.
Required Skills & Qualifications:
- Proven experience in a customer service role, with a focus on handling complaints.
- Strong organisational skills and the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written.
- Ability to maintain composure and patience when dealing with difficult situations.
- Independent decision-making and problem-solving skills.
- Proficiency in using computers and customer service software.
To apply for the Complaints Handler position, please submit your CV.